Envato Market uses PayPal and MoneyBookers to facilitate prepaid deposits and withdrawals. This article details some of the most common issues relating to the use of PayPal and MoneyBookers in conjunction with Envato Market.
I made a purchase or deposited funds via PayPal or MoneyBookers a few hours ago, but it still hasn’t registered on my Envato Market account. What can I do?
Majority of the time PayPal or MoneyBookers payments will process instantaneously, but occasionally there can be a delay.
Often this delay is related to the original funding source. If a bank transfer or e-check was used, it sometimes takes 3-5 days for this kind of payment to be processed.
If you did not use a bank transfer and your deposit or purchase is still not shown on your Envato Market account, please contact Envato Market Help with the following information:
- Which payment provider you used. PayPal or MoneyBookers?
- The Envato Market account user name related to the transaction.
- The email address related to the Paypal or Moneybookers transaction.
- The unique transaction ID of the payment.
- Any other receipt information relating to the transaction.
My Paypal, Moneybookers account or funding source is not in U.S. dollars. Who manages the conversion?
All transactions that occur on Envato Market will be in U.S. dollars. If your Paypal, Moneybookers account, or funding source is in a currency other than U.S. dollars, you may incur a conversion fee by the payment provider.
To learn more about currency conversion via Paypal, please read their currency conversion article.
To learn more about currency conversion via Moneybookers, please contact their Support Center.
I received an email about a payment dispute or reversal and I can't log into my Envato Market account. What’s happened?
This usually happens when a transaction has been disputed. This means your Envato Market account was credited or an item was purchased, but we have not received the money. Please contact Envato Market Help for assistance.
PayPal or MoneyBookers won’t accept my payment. What can I do?
Unfortunately, Envato has no control over what PayPal or MoneyBookers will accept as a valid payment. If you are having difficulties paying by your selected method you will need to contact PayPal or MoneyBookers for further information or advice.
I have not authorized a deposit to Envato Market from my PayPal account but it is appearing on my statement. What's happened?
Once a user has deposited credits to their Envato Market account using a PayPal or MoneyBookers, they are allowed to start purchasing and downloading digital items straight away.
If you have not authorized this, then you may have been a victim of Identity Theft. In these cases we strongly suggest you contact PayPal or MoneyBookers immediately. Inform them of this fraudulent activity so that they can stop any further payments and advise you of how best to proceed.
Unfortunately Envato is unable to stop any future payments to our website if the culprit already has your valid credit card or PayPal details, as these transactions are handled by PayPal or MoneyBookers.
If PayPal or MoneyBookers are alerted, then they may be able stop any future payments from that account. For more information about Identity Theft, please visit PayPal's instructions on action to take in the event of identity theft, or contact MoneyBookers support.
I want to make a prepaid deposit of a custom amount which is not listed on the deposit page of my Envato Market account. Can I deposit an unlisted amount?
Unfortunately we only accept deposits as listed in the increments listed on the deposit page. Any attempt to make a manual payment to us for any other amount will not be successful.
If you prefer not to make a prepaid deposit to your account, or simply wish to make a one off purchase, you can now purchase files individually without the need to deposit funds into your account. Read more about the Buy Now option.
I want to request a refund for an item I have purchased. Who do I contact?
Envato Market will generally only offer refunds where the item you purchased is broken, malfunctioning or corrupt, or doesn't work as described. More about requesting a refund.
Please Note: Opening a dispute or chargeback, will not speed up your refund request.
Can I get a refund processed to my PayPal or MoneyBookers account?
Envato is unable refund any balance located in the ‘Deposits’ section of your member ledger to a PayPal or Moneybookers account, as is detailed in the site's Membership Terms and Conditions, Section 13.
If you are entitled to a refund, you will receive a refund credited to your ‘Deposits’ member ledger balance, not a refund to your PayPal account.