The Envato Help Team provide general customer service via email and aim to respond to all queries within 24 hours.
Envato does not provide help via telephone or live chat.
For pre sales enquiries or technical support with an item you’ve purchased, please contact the author of the item.
The Help Team cannot assist with; technical support for individual items, item installation or customization, suggesting items or declined transactions.
The Help Team can assist with:
- Account related questions
- Large deposits and payment options
- Refund requests
- Information about copyright procedures, policies and piracy
- License questions
- Information about the Envato affiliate program
- Envato Market terms and conditions
- Information on becoming an author
How do I contact Envato?
For help, please open a new ticket.