Envato Customer Success aims to respond to all queries within 24 hours. Please note that we do not offer help via phone or live chat.
We can't assist with suggesting items, pre-sales enquiries or declined transactions.
For technical support (including installation / customization) with an item you’ve purchased, please contact the author of the item.
We can assist with enquiries about:
- Your Envato Account
- Adding large amounts of credit and payment options
- Refund requests and refund disputes
- Copyright procedures, policies and piracy
- License types
- Becoming an author or affiliate
- Envato Market terms and conditions