Identifying if a buyer has support
Regardless of how you choose to support your customers there will be a way to see if they have valid support:
- if you provide support via a third party system then you can use the
Verify Purchase API to see if the buyer has purchased the item and
whether or not they have valid support;
- if you provide support via email then you can use the link the email
to verify the purchase and support; or
- if you provide support via
comments then we'll identify buyers that have purchased and those
with valid support.
Identyifying supported item sales on statements
We split the sales from a supported item sale into two lines (license and bundled support) to reflect what is being bought and to help authors more accurately define and describe their earnings for accounting purposes.
Authors will still earn the exact same money from a sale as the would have previously, it is just split over two lines of the statement. For more information please refer to this help centre article.
NOTE: There has been feedback from authors about the difficulty in reading statements because of these changes and we are working on a solution to roll the two line items into one although it may take some time to implement.
Rounding of item sale amounts
The rules for rounding are the same as those used for VAT (i.e. if less then 0.5 round down, if greater than or equal to 0.5 then round up).
Because we are splitting a supported item into two (license and support), the author fee and any taxes were being applied separately and therefore rounding can occur twice meaning each sale can be up to 1 cent out (positive or negative).
NOTE: When we combine the line items into one (as mentioned above) this will be no longer and issue.
Categories the item support policy applies to
The item support policy applies to all categories on ThemeForest and CodeCanyon excluding - PSD templates, Sketch templates, TypeEngine themes, Mobile, and Edge Animate templates.