Most download issues are caused by your browser cache, extensions, or network connection — work through the steps below to identify and fix the problem.
How do I troubleshoot a failed or stuck download?
- Clear your browser's cache. Guides for Chrome, Firefox, Internet Explorer, and Safari.
- Disable your browser extensions (e.g., antivirus, firewall, or ad-blocker add-ons), then re-enable them one by one to find the culprit — or disable extensions just for the Envato Market site. Guides for Chrome, Firefox, Internet Explorer, and Safari.
- On Wi-Fi? Try plugging your computer directly into your router or modem.
- Try a different browser or computer to download the file.
- Check your router for any content filtering that might be blocking the download.
- Check with your ISP to confirm you haven't hit a download limit on your internet plan.
We recommend against using download managers when downloading purchased items from Envato Market.
Still can't download the file?
Contact Envato Market Help with the following details:
- The name of the item (include the link from your browser).
- The Envato Market username used for the purchase.
- A brief description of the problem (e.g., download stops halfway, an error message appears, etc.).