Hello! Here at Envato Market Help, we can help you with general Market questions.
Below are a few articles relating to common questions we get asked. Depending on your question you may also be able to get help from other community members by posting on our forums.
- Can I get a refund for an item I have purchased?
- What can I do if I think I'm affected by the Revolution Slider vulnerability?
- My WordPress Theme isn't working, what should I do?
- Where can I find my Purchase Code or License Key?
Keep in mind, we are unable to provide support for individual items that you have purchased.
Get in touch with the author! They are in a much better position to answer a specific question about their item. They created the item after all!
You can get in touch with an author a few different ways:
- Head to the Support tab on the item page
- Use the contact form on the author's profile page
- Ask a question in the item comments
If the author hasn’t been able to help you with the item, you can let us know below. Please include all the issues you are facing with the item, such as screenshots or error messages.