How to Contact an Author

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You may have questions about how an item works before buying. You may need help on how to use an item you’ve purchased or just want to tell an author how much you love their work. Great! Contacting an author is easy.

Comments Tab

Post your comment here for the author to see or read through existing comments, as your question may have already been answered. Item Comments are visible to everyone.

 

  • Sign in or sign up for an Envato Market account.
  • From the item page Click the ‘Comments’ tab.
  • Scroll to the bottom of the page.
  • Type your comment and Click ‘Post Comment’.

Authors Profile

You can email an author directly via their Envato Market profile page.

 

  • Sign in or sign up for an Envato Market account.
  • From the item page Click the author’s Name or Logo (on the right-hand side).
  • Scroll to the bottom of the page.
  • Type your message and Click ‘Send’.

Support Tab

The support tab indicates if the item is supported, what support includes and how to get support. It may also include popular questions about the item, helpful links or support response time.

 

  • From the item page Click the ‘Support’ tab.
  • Click ‘Go to item support button’ for the authors support site (Outside Envato Market).
  • If the author does not have an external support site, follow the instructions of the page on how to get support.
  • More information about the Item Support Policy can be found here.
Please Note: The support tab appearance and how the author provides support will vary. Not all authors will have an external support site.

Support may be provided via the item comments page or via email. Authors may also choose not to support an item, which is indicated on the support tab.

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