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Buying and Item Support
Buying and Item Support
All you need to know about buying on the Envato Market and how to get Support.
Buying
What are Favorites?
How do I purchase an item?
How Do I Add Or Change My Billing Details?
Buyers Guide to YouTube Content ID & Copyright Notices
Buyer’s Guide to Performing Rights Organizations and P.R....
How do refunds work?
See all 11 articles
Item Support
What is Item Support?
How to contact an author
Where Is My Purchase Code?
Extend or renew Item Support
Item Support FAQ
Why has my item been removed?
See all 18 articles
Your Statement & Documents
View & Download Invoices
A Buyer's Guide to Your Statement & Documents
Your Documents | FAQ | Glossary of Terms
Payments
Common PayPal and credit card issues
Do Envato Credits expire?
How do I find my transaction ID?
PayPal Disputes And Chargebacks
Saving Your Credit Card Details
Downloads
How to download your items
Problems downloading a file
Update a Purchased Item
Using a Download Manager
Licenses
Can I transfer a license to other Envato account?
Can I use the same license for the test and production site?
How do licenses work for any plugins that are bundled wit...
I’m making a test site - it’s not for sale or distributio...
I’m making a logo. What license do I need?
Do licenses have an expiry date? Will I ever have to pay...
See all 10 articles
Template Kits
Template Kits
Elementor Template Kits: PHP Zip Extension not loaded or ...
Envato Elements Template Kits - Imported template doesn't...
Envato Elements Template Kits - Troubleshooting Common Im...
How to use the Envato Elements WordPress Plugin to Instal...
How to use the Template Kit Import plugin from Envato to ...
