Will disputing the transaction in PayPal or filing a chargeback speed up my refund request?
As a security measure, if you open a dispute in PayPal or file a chargeback, your Envato account will be automatically disabled and you will not have access to any item purchases until it's resolved. We'd really like the opportunity to look into your request first, so please get in touch with us by creating a refund request.
Hint
Before submitting a refund request, please read the article Can I Get A Refund?