Will disputing the transaction in PayPal or filing a chargeback speed up my refund request?
For security reasons, if you open a dispute in PayPal or file a chargeback, your Envato account will be automatically disabled, and you won't be able to access any purchased items until the issue is resolved. We’d appreciate the chance to review your request first, so please reach out to us by creating a refund request.
Hint
Before submitting a refund request, please take a moment to read the article Can I Get A Refund?