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What are Favorites?
"Favorites" is a feature that allows you to save your treasured items on Envato Market. So if you see something you like, but you’re not ready to u...
How do I purchase an item?
Add to Cart or Buy Now If you’re after only one item, simply choose the ‘Buy Now’ option on the item page. This will take you directly to Checkout....
How Do I Add Or Change My Billing Details?
In the final stages of the checkout flow (i.e., after clicking "Buy Now" or "Checkout"), you'll be asked to enter your billing details. After e...
Buyers Guide to YouTube Content ID & Copyright Notices
Contents What is Content ID? Who are Youtube Content ID Partners? How does this relate to AudioJungle music? What does this mean for me and my You...
Buyer’s Guide to Performing Rights Organizations and P.R.O. Music
As of October 4th 2016, we’ve updated our policy to allow Performing Rights Organization (P.R.O.) registered music to be sold on AudioJungle. For t...
How do refunds work?
Here, you can learn more about our refund process and how to track the status of your request. What happens after I have requested a refund? Review...
What is Item Support?
Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will...
How to contact an author
If you want to ask questions about how an item works before buying, need help using an item you’ve purchased or just want to tell an author how muc...
Where Is My Purchase Code?
How to find your purchase code Log into your Envato Market account. Hover the mouse over your username at the top of the screen. Click ‘Downloads’...
Extend or renew Item Support
Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will...
Item Support FAQ
How do I follow an author? If you like the work of a particular author you can follow them. By following authors, you can see their newest items on...
Why has my item been removed?
Wondering where your item has gone? We explain a few reasons why it may no longer be available. How do I know my item is no longer available? When...
View & Download Invoices
View and download your Invoice Log into your Envato Market account. Hover the mouse over your username at the top of the screen. Select ‘Profile’ ...
A Buyer's Guide to Your Statement & Documents
This guide is designed to assist with questions regarding your statement and Envato documents including: Receipts Invoices Credit Notes Tax, Value...
Your Documents | FAQ | Glossary of Terms
Purchase A purchase happens when you buy an item licence from an author selling on Envato Market. The total price paid is made up of the licence pr...
Can I use the same license for the test and production site?
You're welcome to work on the site using a temporary development server before moving it onto a live/production server. Once the site is live, just...
How do licenses work for any plugins that are bundled with the theme I bought?
Many themes sold on ThemeForest come bundled with premium plugins from CodeCanyon. A plugin is an additional component that offers functionality an...
I’m making a test site - it’s not for sale or distribution and will never be published. Do I nee...
Yes, you’ll need a valid license for every Envato item you use in making your test site. For themes and plugins the Regular License will be fine if...
I’m making a logo. What license do I need?
Your choice of license depends on what sort of Envato items you want to use in your logo: For logo templates: There’s only one Logo License, and yo...
Do licenses have an expiry date? Will I ever have to pay any fees (like renewals or royalties)?
No and no! Envato licenses are ongoing and last for the life of the end product you create with the item you’ve licensed, subject to our right to ...
I’m making a video - which license do I need?
Your choice of license depends on what sort of Envato items you want to use in your video: For stock footage and motion graphics: you only need to ...
Template Kits
What is a Template Kit? A Template Kit is a collection of pre-designed templates or layouts with starter content that share a cohesive visual style...
Elementor Template Kits: PHP Zip Extension not loaded or "Please upload a valid Template Kit zip ...
You may encounter the following issues related to "zip" on your server if you do not have the required Zip file support, or you attempt to upload a...
Envato Elements Template Kits - Imported template doesn't look like the demo
This guide covers issues you may have with an Elementor Template kit not importing as expected. The most common causes are your theme, a missing o...
Envato Elements Template Kits - Troubleshooting Common Import Problems
This guide provides general help for common issues you may encounter when using the Template Kit Import or Envato Elements plugins. For help and s...
How to use the Envato Elements WordPress Plugin to Install Elementor Template Kit
A Template Kit is a collection of pre-designed templates for Elementor that share a cohesive visual style. It is not a WordPress theme. Template K...
How to use the Template Kit Import plugin from Envato to Install Elementor Template Kits
A Template Kit is a collection of pre-designed templates for Elementor that share a cohesive visual style. It is not a WordPress theme. Template K...