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Envato Market Support | Help Center
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How do I purchase an item?
Add to Cart or Buy Now If you’re after only one item, simply choose the 'Buy Now' option on the item page. This will take you directly to Checkout....
How Do I Add Or Change My Billing Details?
How to update billing details during checkout? In the final stages of the checkout flow (i.e., after clicking "Buy Now" or "Checkout"), you'll be ...
Can I Get A Refund?
We will assess refund requests (if you have an Envato Market account) on their merits, considering the digital nature of Envato Market items and th...
How do refunds work?
Welcome to our refund information page. Here, you will find detailed explanations about our refund process, including the steps involved and what y...
Purchasing Items As A Member
When you create an account, you’ll get full access to all the useful features on Envato Market: Signing up is free, and your account lets you purc...
Envato Market sites
Envato Market is a set of seven interconnected sites that allow anyone to buy or sell digital products, ranging from website templates to video tem...
What is Item Support?
Item support is a service offered by many authors on ThemeForest and CodeCanyon. When you have support for your purchased item, it means the author...
How to contact an author
If you want to ask questions about how an item works before buying, need help using an item you’ve purchased or just want to tell an author how muc...
Where Is My Purchase Code?
This article is here to help you with a step-by-step guide on how to easily find your purchase code and download your license certificate. How t...
Extend or renew Item Support
Item support is a service provided by many authors on ThemeForest and CodeCanyon. It means the author is available to help you with any issues you ...
Item Support FAQ
Whether you need assistance with troubleshooting, product features, or general inquiries, this FAQ section is your go-to guide for reliable and str...
Why has my item been removed?
Wondering where your purchased item has gone? We'll explain a few reasons why it may no longer be available and what you can do about it. How do...
View & Download Invoices
Follow the steps below to easily download and view your Envato Market purchase invoices. How can I view or download my Envato Market invoice? ...
A Buyer's Guide to Your Statement & Documents
Welcome to this guide created to help you with any questions you might have about your statement and Envato documents. Receipts A receipt will...
Your Documents | FAQ | Glossary of Terms
This article explains the various terms you'll encounter on your Envato Market statement. Purchase & Order Purchase A purchase happens when yo...
Can I use Envato Market items in a SaaS product?
So long as the item is only hosted in or on one software product and you are not giving users access to the underlying item (i.e. the item is fully...
Can I transfer a license to other Envato account?
While users can have multiple accounts, we're unable to transfer any data (such as licenses) between Envato accounts. Each account and its relate...
How do licenses work for any plugins that are bundled with the theme I bought?
Many themes sold on ThemeForest come bundled with premium plugins from CodeCanyon. A plugin is an additional component that offers functionality an...
Licensing Requirements for Test Sites: Clarifications and Guidelines
When creating a test site—for development, experimentation, or demonstration purposes—understanding the licensing landscape is crucial. This guide ...
I’m making a logo. What license do I need?
Your selection of a license is determined by the type of Envato items you intend to incorporate into your logo design. Different items may come wit...
Do licenses have an expiry date? Will I ever have to pay any fees (like renewals or royalties)?
No, and no! Envato licenses are ongoing and last for the life of the end product you create with the item you’ve licensed, subject to our right to...
Envato Elementor Template Kits: "Please upload a valid Template Kit zip file" or "Failed to proce...
Two similar error may occur on upload of files to the Template Kit Upload plugin for WordPress. Both indicate the file format cannot be processed, ...
Template Kits
A Template Kit is a collection of pre-designed templates or layouts with starter content that share a cohesive visual style. To start with, Templat...
How to Upload & Install Elementor Template Kits from Envato
To successfully integrate Elementor Template Kits obtained from Envato into your WordPress site, you need to follow specific steps that involve upl...
Elementor Template Kits: PHP Zip Extension not loaded error on Import
You may encounter a "zip failure" or other related issues when installing a Template Kit. These errors typically indicate a problem with the file f...
Envato Elementor Template Kits - Imported template layout is missing styles, images or formatting...
This guide covers issues you may have with an Envato Elementor Template Kit not appearing as expected in the Elementor builder. For example, the i...
Envato Elementor Template Kits - Troubleshooting Common Import Problems
This guide provides general help for common issues you may encounter when using the Envato Elements plugin for WordPress to Import Elementor Templa...
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