Common WordPress Installation Issues

An error message while installing or activating a WordPress theme usually means:

  • The incorrect file(s) were uploaded
  • The item you have purchased is not for WordPress

The exact error message may vary, however it will typically include the words, 'Broken Theme' or 'Stylesheet Missing’.

Confirm You Purchased a WordPress Theme

  • Check you have purchased a WordPress theme or plugin. The items compatibility is listed on the item page (below the buyer rating on the right).

Check you are using

  • The fundamental difference between VS is that is self hosted and allows you to install custom themes and plugins.

Read the Included Documentation and Item Comments

  • The included documentation (typically a PDF or HTML file) will contain specific installation information about your item.

Read the item Comments - your question may have already been answered!

Upload the Correct Files to WordPress

There are 2 options to download the WordPress files:

  • All files and documentation

- Extract the contents of the zip file.

  • Installable WordPress files only

- Upload the Installable WordPress file admin area.

  1. Log in to your WordPress admin area
  2. Browse to Appearance > Themes
  3. Click on ‘Add New’
  4. Click ‘Upload’
  5. Browse and select the theme zip file to ‘Upload’

Upload Via FTP

  • WordPress files can also be uploaded manually via FTP.
  • Upload the files to /wp-content/themes/ folder on your server.
  • Login to your WordPress admin area to change the theme.
  • Check out the guide on here.

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