Buying and Item Support

Buying

• Where Is My Purchase Code?
• Buyers Guide to YouTube Content ID & Copyright Notices
• Buyer’s Guide to Performing Rights Organizations and P.R.O. Music
• Can I Get A Refund?
• Contact Us
• Envato and the Envato Market sites

See all 18 articles

Item Support

• Bundled Plugins
• What is Item Support?
• How to contact an author
• Extending and Renewing Item Support
• Rating or Review Removal Policy
• Authors Item Support FAQ

See all 21 articles

Your Statement & Documents

• View & Download Invoices
• A Buyer's Guide to Your Statement & Documents
• Your Documents | FAQ | Glossary of Terms

Payments

• Common PayPal, Skrill, and credit card issues
• How do I find my transaction ID?
• PayPal Disputes And Chargebacks
• Saving Your Credit Card Details
• Why do prepaid Envato Credits expire?
• Why is there a minimum $20 credit on Envato Markets?

Downloads

• Download Limit Reached
• How To Download Your Items
• Problems Downloading A File
• Update a Purchased Item
• Using A Download Manager
• Why has my item been removed?

Licenses

• How do licenses work for any plugins that are bundled with the theme I bought?
• I’m making a test site - it’s not for sale or distribution and will never be published. Do I need a license? Which one?
• I’m making a logo. What license do I need?
• Do licenses have an expiry date? Will I ever have to pay any fees (like renewals or royalties)?
• I’m making a video - which license do I need?
• I want to make multiple end products with the same item - how many licenses do I need to buy?

See all 8 articles

Template Kits

• Template Kits
• Template Kit - Troubleshooting
• How to use the Envato Elements WordPress Plugin v2.0
• How to use the Template Kit Import plugin from Envato