Buying and Item Support
All you need to know about buying on the Envato Market and how to get Support.
Buying
- Where Is My Purchase Code?
- Buyers Guide to YouTube Content ID & Copyright Notices
- Buyer’s Guide to Performing Rights Organizations and P.R.O. Music
- Can I Get A Refund?
- Contact Us
- Envato and the Envato Market sites
Item Support
- Bundled Plugins
- What is Item Support?
- How to contact an author
- Extending and Renewing Item Support
- Rating or Review Removal Policy
- Authors Item Support FAQ
Your Statement & Documents
Payments
Downloads
Licenses
- How do licenses work for any plugins that are bundled with the theme I bought?
- I’m making a test site - it’s not for sale or distribution and will never be published. Do I need a license? Which one?
- I’m making a logo. What license do I need?
- Do licenses have an expiry date? Will I ever have to pay any fees (like renewals or royalties)?
- I’m making a video - which license do I need?
- I want to make multiple end products with the same item - how many licenses do I need to buy?
Template Kits
- Elementor Template Kits: PHP Zip Extension not loaded or "Please upload a valid Template Kit zip file"
- Envato Elements Template Kits - Imported template doesn't look like the demo
- Template Kits
- Envato Elements Template Kits - Troubleshooting Common Import Problems
- How to use the Envato Elements WordPress Plugin to Install Elementor Template Kit
- How to use the Template Kit Import plugin from Envato to Install Elementor Template Kits