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Envato Market Support | Help Center
Buying and Item Support
Buying and Item Support
All you need to know about buying on the Envato Market and how to get Support.
Buying
How do I purchase an item?
How Do I Add Or Change My Billing Details?
Can I Get A Refund?
How do refunds work?
Purchasing Items As A Member
Envato Market sites
See all 10 articles
Item Support
What is Item Support?
How to contact an author
Where Is My Purchase Code?
Extend or renew Item Support
Item Support FAQ
Why has my item been removed?
See all 18 articles
Your Statement & Documents
View & Download Invoices
A Buyer's Guide to Your Statement & Documents
Your Documents | FAQ | Glossary of Terms
Payments
Common PayPal and credit card issues
How do I find my transaction ID?
PayPal Disputes And Chargebacks
Saving Your Credit Card Details
Downloads
Download Limit Reached
How to download your items
Problems downloading a file
Updates and notifications on purchased items
Using a Download Manager
Envato Market License FAQ
Can I use Envato Market items in a SaaS product?
Can I transfer a license to other Envato account?
How do licenses work for any plugins that are bundled wit...
Licensing Requirements for Test Sites: Clarifications and...
I’m making a logo. What license do I need?
Do licenses have an expiry date? Will I ever have to pay...
See all 10 articles
Template Kits
Envato Elementor Template Kits: "Please upload a valid Te...
Template Kits
How to Upload & Install Elementor Template Kits from Envato
Elementor Template Kits: PHP Zip Extension not loaded err...
Envato Elementor Template Kits - Imported template layout...
Envato Elementor Template Kits - Troubleshooting Common I...