At Envato, we take our users’ account security very seriously. One of the ways we protect your account is through “Sign In verification”, a feature to make sure that the person who signs in to your account really is you.
How does it work?
Whenever you sign in to your Envato account, we perform a number of checks against various trust signals. These signals determine whether to proceed with the sign in as normal, or whether to start a verification process.
What do I need to do?
If we need you to verify your Sign In, you’ll be directed to a page asking you to enter a passcode. Our system will automatically email your unique passcode to the email address associated with your Envato Market account.
To verify your Sign In, simply copy the passcode from the email, paste it into the page, and click “Authenticate”. Done!
The page you’ll need to enter your passcode on will look like this:
The email containing your passcode will look like this:
Once we’ve verified your Sign In, you’ll see the following page to confirm you’re now verified:
Is sign in verification going to keep bothering me every time I sign in?
It depends. Once you've successfully verified a Sign In, our system will remember this as an 'Authorised location' . The next time you try signing in from the same location, we won't ask you to enter a passcode.
In the off-chance that you try to sign in from a new / different location, we'll ask you to enter a passcode again. Don't worry, we'll remember this new location too - so there'll be no need to verify the new location a second time.
I’ve been waiting patiently but haven’t received my passcode email yet.
The verification email containing your password should arrive within 10 minutes of your sign in attempt. If you’re still waiting, there could be a couple of reasons for this:
- Was the email sent to your Spam / Junk folder?
- Are you checking the right email address? Your passcode will be sent to the email address entered into your Envato Market account.
- If you have a custom email address, is there any server-level filtering that could have prevented delivery of the email?
- Very occasionally our emails will be rejected by your host’s server. Please contact our Support Team if you believe this is the case.
What happens if I don’t have access to my account’s email address any more?
Your email address is the primary contact method for any security related communication, such as password resets and sign in verification. It is important you keep your email address up-to-date at all times.
If for some reason you can’t access the email address we have on record, please contact the Envato Market Help Center for assistance in recovering your account.
What else can I do to protect my Envato account?
To protect your Envato account, please follow our guidelines on using a strong password.