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Report an issue to the Envato Helpful Hacker Program
Please read about reporting security vulnerabilities through the Helpful Hacker program at http://webuild.envato.com/helpful-hacker/
Invalid requests include refund requests, trouble signing in, account hacked (unless you can identify an exploited vulnerability), help requests with Envato Market or items sold there, feature requests (even security related), etc. For those types requests, please follow this link to contact our support.