You can contact one of our friendly Customer Success team members below. Begin by selecting a topic we can help you with.
Need help with an item?
Authors can choose to offer support for the items they create, and can be contacted directly from Envato. Please understand that Envato’s Customer Success team is unable to provide support for individual items.
You can contact one of our friendly Customer Success team members below. Begin by selecting a topic we can help you with.
Request a refund
If you need to request a refund, you can do so via our dedicated refund form. For more information, check out our article to learn more about how refunds work.
Please note this form is only for reporting identified security vulnerabilities with Envato Account, Envato Market sites or items sold on an Envato Market site. All other requests will be ignored.
Invalid requests include refund requests, trouble signing in, account hacked (unless you can identify an exploited vulnerability), help requests with Envato Market or items sold there, feature requests (even security related), etc. For those types requests, please follow this link to contact our support.
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