Can I Get A Refund?

Envato Market will generally only offer refunds where the item you purchased is broken, malfunctioning or corrupt, or doesn't work as described.

Before requesting a refund

It’s important to keep in mind that there is often a difference between an item that is broken and a situation where you are receiving an error message.

Error messages could be related to an incorrect setup, configuration or software and as a result the item is not working.

Before you request a refund from Envato it’s vitally important that you have first:

Please Note: As the item you are purchasing is digital goods, by downloading the item you have taken ownership of the item, and we cannot offer refunds or exchanges due to a change of mind.

If you are unsure, it is you the “buyers” responsibility to ask the author questions before purchasing. To make sure the item is suitable for your project and is compatible with your hardware or software.

If the item you purchased is broken, malfunctioning or corrupt, or doesn't work as described in the items description and you have completed the above steps please open a refund request.

The item I purchased is gone

  • Items may be removed and no longer available for download for a number of reasons.
  • If the item was; removed within 5 days of your initial purchase And / Or has not been downloaded, please open a refund request.
Was this article helpful?
3 out of 10 found this helpful

Can't find what you're looking for? Submit a request to our Help Team.