An item may no longer be available for a few reasons:
- Pending an author update — the item is temporarily unavailable while the author makes changes (authors can update items at any time, without notice).
- Permanently withdrawn by the author — items on Envato Market are created by independent designers, developers, and creatives, not by Envato, so authors can choose to remove their own items.
- Temporarily disabled due to a technical issue — the item may be reactivated once the bug is fixed and the author updates it.
- A copyright complaint was received — see our Copyright 101 guide for more detail.
- The marketplace itself was closed — if an entire Envato Market marketplace closes, all its items become unavailable for download.
Important: Once a file is permanently removed, it can't be offered for download again — so we can't guarantee an item will remain available indefinitely after your initial purchase.
What should I do to protect my purchases?
- Download your files immediately after purchase.
- Store your original files safely for future access.
- Back up locally and to the cloud — save files to your hard drive and a service like Dropbox or Google Drive.
If your item was removed and is no longer downloadable, you may be eligible for a refund — check our Envato Market Refund Rules and see Can I get a refund for an Envato Market purchase? for how to check your eligibility and submit a request.