Wondering where your purchased item has gone? We'll explain a few reasons why it may no longer be available and what you can do about it.
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How do I know my item is no longer available?
When you go to your downloads page or try to view the item, you may see a message that the item is no longer available.
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Why was my item removed?
There are several reasons why an item may be removed. Your item may no longer be available because:
- The item is pending an update from the author and is temporarily unavailable. Authors may update their items at any time without prior notice.
- The author may have permanently withdrawn the item from Envato Market. The items on Envato Market are created by designers, developers, and creatives from all over the globe, not by Envato.
- The file may have been temporarily disabled due to a technical problem or bug. The item could be re-activated after the problem is fixed and the author has updated it.
- We may have received a copyright complaint about the item. You can find more information on copyright here.
- We may close an Envato Market marketplace. For various reasons, a marketplace may be closed, and all items belonging to that marketplace will no longer be available to download.
Once a file is permanently removed from our system, it can no longer be offered for download. For this reason, we can't guarantee the ongoing availability of items after your initial download.
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What should I do?
We recommend that you:
- Download your files immediately after purchase.
- Store your original files in a safe place for future access.
- Store your files locally on your hard drive or back them up to a cloud storage service like Dropbox or Google Drive.
If the item you purchased has been removed and is no longer available for download, you may be wondering if you can get a refund. Please refer to our Envato Market Refund Rules to check your eligibility.