What is Sign In Verification?

At Envato, we take our users' account security very seriously. One of the ways we protect your account is through **Sign In verification**, a feature to make sure that the person who signs in to your account really is you.

• How does it work?

  Whenever you sign in to your Envato account, we perform a number of checks against various "trust signals". These signals determine whether to proceed with the sign-in as normal or whether to start a verification process.

• What do I need to do?

  If we need you to verify your sign-in, you'll be directed to a page asking you to enter a passcode. Our system will automatically email your unique passcode to the email address associated with your Envato Market account.

  To verify your sign-in, simply copy the passcode from the email, paste it into the page, and click **Authenticate**.

  

  Once we've verified your sign-in, you'll see a confirmation page like this:

  

• Will sign-in verification bother me every time I sign in?

  It depends. Once you've successfully verified a sign-in, our system will remember this as an "Authorized location". The next time you try signing in from the same location, we won't ask you to enter a passcode.

  If you try to sign in from a new or different location, we'll ask you to enter a passcode again. Don't worry, we'll remember this new location too—so there'll be no need to verify the new location a second time.

• I've been waiting but haven't received my passcode email yet.

  The verification email should arrive within 10 minutes. If you're still waiting, there could be a couple of reasons:

  1. Was the email sent to your Spam or Junk folder?
  2. Are you checking the right email address? Your passcode will be sent to the email address on file for your Envato Market account.
  3. If you have a custom email address, is there any server-level filtering that could have prevented delivery?
  4. Very occasionally our emails are rejected by your host's server. Please contact our Support Team if you believe this is the case.

• What if I don't have access to my account's email address anymore?

  Your email address is the primary contact method for any security-related communication, such as password resets and sign-in verification. It is important you keep your email address up-to-date at all times.

  If for some reason you can't access the email address we have on record, please contact the Envato Market Help Center for assistance in recovering your account.

• What else can I do to protect my Envato account?

  To further protect your Envato account, please follow our guidelines on using a strong password.