If you believe that your account has been compromised or accessed without your authorization please contact the Customer Success Team immediately and provide the following information:
• Does anybody have access to this account?
• Has the account login been shared with anyone else?
If you can login to your account:
- Change your password
- Change the password to the email address associated with your Envato account
- Verify your other account information to make sure it’s up to date
- Enable Two Factor Authentication on your account. You can follow the steps outlined here
Then follow the instructions to contact the Envato Help team below:
If you are unable to login:
Please contact the Envato Customer Success Team and provide the following information:
- Your username
- The time and date of your last successful login
- A description of the unusual activity
- The names of your latest purchases
- (If you are an Envato Author) Details of recent payment withdrawals (E.g. Withdrawal amount and email address or bank details attached to the payment)
We do not permit account sharing, as stated in our member terms and conditions.