Help! I Think My Account Has Been Taken Over

If you believe that your account has been compromised or accessed without your authorisation, please read the information below and contact the Customer Success Team immediately.

• If you can log in to your account:

  The first step is to secure your account. Please take the following actions:

  • Change your password.
  • Change the password to the email address associated with your Envato account.
  • Verify your other account information to make sure it’s up to date.
  • Enable Two-Factor Authentication on your account. You can follow the steps outlined here.

  Then, please contact the Customer Success Team and provide a brief description of the issue.

• If you are unable to log in:

  Please contact the Customer Success Team immediately and provide the following information:

  • Your username.
  • The time and date of your last successful login.
  • A description of the unusual activity.
  • The names of your latest purchases.
  • (If you are an Envato Author) Details of recent payment withdrawals (e.g., withdrawal amount and the email address or bank details attached to the payment).