If you believe that your account has been compromised or accessed without your authorization please contact the Customer Success Team immediately and provide the following information:
• Does anybody have access to this account?
• Has the account login been shared with anyone else?
If you can login to your account:
- Change your password
- Change the password to the email address associated with your Envato account
- Verify your other account information to make sure it’s up to date
- Enable Two Factor Authentication on your account. You can follow the steps outlined here
Then follow the instructions to contact the Envato Help team below:
If you are unable to login:
Please contact the Envato Customer Success Team and provide the following information:
- Your username
- The time and date of your last successful login
- A description of the unusual activity
- The names of your latest purchases
- (If you are an Envato Author) Details of recent payment withdrawals (E.g. Withdrawal amount and email address or bank details attached to the payment)
Please note: We do not permit account sharing, as stated in our member terms and conditions.