Two-factor authentication (2FA) is a useful security feature that provides an additional layer of protection for your online accounts. We've put together answers to some common questions about 2FA to help you understand how it works and why it can be helpful.
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What is two-factor authentication?
Two-factor authentication is an extra layer of security that helps to protect your Envato account. When you have 2FA enabled, you will be asked to enter a unique authentication code in addition to your username and password when logging in.
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How does it work?
Each time you log in, you'll need to enter your username, password, and an authentication code. You'll access this code from a mobile app like Authy or Google Authenticator. These apps generate time-based codes that are only valid for a short period.
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What if I lose my device?
If you lose your device, you can use your **backup codes** to log in. Once you gain access to your account, you can disable 2FA from account.envato.com and set it up on a new device.
If you don't have access to your backup codes, please contact our support team here.
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What are backup codes?
Backup codes are one-time use codes that enable you to access your account when you don’t have access to your mobile device. Your backup codes are automatically generated when you first set up 2FA. You should treat them like passwords and store them securely in a password manager. You can generate new backup codes at any time from account.envato.com by clicking on ‘Two-Factor Authentication’ and ‘View backup codes’.
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Can I turn two-factor authentication off?
Yes, you can manage your 2FA settings from account.envato.com by clicking on ‘Two-Factor Authentication’. You can disable (or re-enable) it at any time. For detailed steps, you can refer to this article.
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What if my 2FA codes won't allow me to log in?
If the time on your mobile device is incorrect for the timezone, your authenticator app codes may not work. You can use this link to check if your mobile time is correct.
To synchronize the time, go to your 'Date and Time' settings and reset the automatic time setting. This should ensure the time is correct and allow your codes to work.
For **Android** users, see this article.
For **iPhone** users, see this article.If you are using **Google Authenticator**, launch the app, tap the Menu button (three dots), and go to **Settings Time Correction for Codes Sync now.**