If you have encountered with your purchase code, use this guide to help you troubleshoot:
- Check for blank spaces when copying and pasting the code
- Check the item you are validating. Some WordPress themes are sold with plugins included. The purchase code for the theme will not work for these plugins.
- There could be a problem with the Author’s API integration system. Please contact the author.
- If the author was not able to resolve your issue, contact our Customer Success Team.