Updates and bug fixes are included in the cost of ALL items
Regardless of whether you have support or not:
- If and when an author releases an update, it will be available for all previous buyers to download for free
- You can report bugs
- Authors are expected to keep the item in good working order, working as described and protected against major security issues
Impact on buyers who bought before the new item support policy
As mentioned in the original item support announcement, items sold before September 1st 2015 will be treated as follows:
- If the item did not advertise support, nothing changes
- If the item advertised support for less than 6 months, that remains valid
- If the item advertised support for more than 6 months, those items will be supported for 6 months after September 1st, 2015 (i.e. until March 2nd 2016)
After that if you are a pre-policy buyer and believe that you are entitled to a longer period of support based on the original terms of purchase, then contact the author directly to ask that they honour the support agreement that was being offered at that time. If you need further assistance, then contact the Envato Help Team.